360 SMS APP

Every end-user has a unique channel preference for communication. This is because of the familiarity with the channel and the convenience it adds to them. So, like other channels, there may be customers who are really fond of WeChat for communication. WeChat has its unique user base who live their lives over WeChat and are more comfortable conversing over WeChat than any other channel. There are around 1.2 billion monthly active users of WeChat, which no Salesforce business users can afford to miss while scaling their business. This makes Salesforce WeChat integration a critical priority for businesses. Not only this, there are many more reasons to look at. Reasons to Choose Salesforce WeChat integration for Business Scale Business in China and other Countries It takes up a lot to acquire new customers and increase revenue. A multi-channel approach can always help make a significant change in the customer base. The more channels you use, the more customer segments you can target to inc...

  Salesforce bulk texting is one of the most important message-sending routines that let employees shed off a lot of workloads while communicating with audiences at scale. When an organization intends to convey information at scale, educate customers, send promotional messages, etc., bulk SMS texting provides the fastest and most convenient channel to achieve the desired goal effectively. So, comprehensive knowledge of bulk SMS service Salesforce can help users make the best out of bulk texting. Here's everything you should know. What is Salesforce Bulk Texting? Salesforce bulk texting is all about sending the same message from Salesforce to a large group of audiences in one go. Thus, with the help of Salesforce bulk texting, users can easily cut back on repetitive work of sending the text in small batches and reduce their call interactions to convey a simple message. Does Salesforce Support Bulk SMS texting? No, Salesforce doesn't provide any default functionality to send or ...

Without a doubt, when users send a text message from Salesforce , meaningful conversations become much easier than before. After all, users can gain insights into a consolidated view of the customer's data, and using Salesforce, send a text message at the right time manually or using automation capabilities. But choosing the appropriate messaging routine based on the purpose of messaging is equally important as choosing the right communication channel. So, let's check out various messaging routines that users can choose for different purposes. Messaging Routines to Send Text Messages from Salesforce Salesforce Bulk Messaging for Reaching Out Millions Every time communication cannot be limited to a few customers. Business firms often need to communicate at scale with audiences to circulate the same message. This includes text marketing. This is where businesses cannot count on one-on-one texting to send Salesforce text messages to millions. This will drain a lot of time of emplo...

According to a study, 62% of customers return to a website that offers support through live messages. The given statistic shows how impactful live messaging is. But it can be even more powerful when used in combination with Salesforce. Salesforce live messages help agents use a consolidated view of the customer's data and get into meaningful conversations using the available data. Thus, agents can render support services in a much better way which could further help to improve conversions. Here are a few reasons to use Salesforce live messages for customer support. Why Should you Use Salesforce Live Messages for Customer Support Improved Support Services The best and most important reason to choose live messaging Salesforce is instant responsiveness. The more customers have to wait to get a response from a brand or an organization, the more it affects their satisfaction rating.  So, Salesforce live messages are the best tools that help respond immediately and resolve incoming inqu...

Customer support of every brand plays a vital role in making or breaking the business reputation. Unsatisfactory customer support services leave a bad aftertaste, and customer remembers it for a long time. This not only hampers customer loyalty but affects the customer acquisition rate as existing customers are less likely to recommend a brand to others. So, every possible effort needs to be made by organizations when it comes to customer support, and brand reputation is at stake. CTI integration Salesforce is a vital aspect that can help you take customer services to the next level. What is CTI Integration Salesforce? CTI is a process that allows you to connect an organization's computer systems with the traditional phones of the company. Thus, you can access and control the capabilities of a phone through a computer.  This helps to improve cal interaction to a great extent which further helps to improve customer support services. Salesforce telephony integration is a process of...

Business ventures always need a reliable solution for interaction that can help them connect with audiences at scale without consuming much time. And when it comes to a reliable channel, nothing can overpower text messages. Every message sending routing has its own importance and is used for specific purposes. For instance, the one-on-one conversation can be a perfect pick for live chatting and rendering fast support services. On the contrary, users can send bulk text messages from Salesforce to connect faster with a large segment of audiences and scale communications. So, here are various use cases where you can count on bulk texting for interaction. Situations to Incorporate and Send Bulk Text Messages Salesforce Market Business Offerings at Scale The time is gone when marketers were dependent on brochures, TV ads, and door-to-door approaches to market their products. Also, previously mobile phones were not a popular gadget compared to current times. But nowadays, people have become...

  In the current days maintaining existing customers and new ones is very mandatory to boost up the business. Customer satisfaction and relationship with the customer is the key factor to enhance your business. Net growth in client relationships means growth in the business, so Salesforce SMS alerts come to rescue you from all the complexity and allow you to communicate with everyone easily.    It is quite impossible that everyone will reply to your message at that time and convey everything at the same point so, Salesforce SMS alert is useful to get notifications on your phone’s screen, and with Salesforce campaign you can also send your information to make effective and go through all the information into it.  Why Salesforce SMS Alerts Are Helpful To Consumers Drive People To Your Website  You can add hyperlinks to your SMS and add all the information to it which enables you to encourage people to visit particularly on your website. After that, yo...