Digital outreach in the environment of Asian Pacific business ecosystems, particularly in Chinatown, relies on hyperlocal outlets. WeChat is still comfortable in this area, not only as a communication tool, but as an ecosystem. In the case of an organization working under Salesforce CRM, deployment of WeChat as an internal messaging system can radically enhance timeliness and the setting of business communication. This guide discusses how the integration of Salesforce in WeChat includes enterprise-level integration support, such as the 360 SMS App, that can put the CRM-driven actions in place to foster fast and multi-user-friendly interaction and synchronized operations. The importance of WeChat to Salesforce Messaging Ecosystems WeChat has transformed from a past messaging application to a critical B2C and B2B interface in most industries in East Asia. Be it customer support, post purchases, transaction messages, or multi-touch lead nurturing, organizations in this market need solutio...
It's not always the calling agent at fault when the outcome is not as you have envisioned. There can be other factors, too, that you should be cautious about when it comes to productivity. And one of them is appropriate tools and technologies to manage business operations, whether text, call, service, sales, marketing, or any other. If we talk about maximizing the productivity of calling agents, one thing businesses can't afford to miss is CTI. CTI integration in Salesforce is an essential move for Salesforce users to manage their call operations effectively and faster. Advanced CTI capabilities help businesses maximize the calling agents' productivity, saving their time. Here's how. Maximizing Calling Agent’s Productivity with Salesforce Telephony Integration Reduces Efforts of Calling Agents Have you ever thought about how much time it would consume if agents had to dial number back-to-back while dealing with a large volume of calls? A lot. Dialing each number by pres...