360 SMS APP

In business, users follow different approaches to cater to the requirements of unique use cases. This includes different texting routines too. Sometimes, users converse one-on-one to resolve customers' queries faster, and sometimes they schedule messages to cut back on manual intervention. Thus, users need robust and reliable Salesforce texting solutions with advanced features to accelerate their text operations and minimize time consumption and investment. This is something 360 SMS is always good at. Salesforce Drip Campaigns is a must-have messaging capability every business needs for quick and convenient automated messaging. And understanding the worth of Drip campaigns in business 360 SMS provides the most advanced and easily configurable drip campaigns. How to Run Drip Campaigns with the 360 SMS app? SMS drip campaigns allow you to schedule a series of text messages at different intervals depending on your requirement. You can even take action depending on the drip campaign r

According to a study, 62% of customers return to a website that offers support through live messages. The given statistic shows how impactful live messaging is. But it can be even more powerful when used in combination with Salesforce. Salesforce live messages help agents use a consolidated view of the customer's data and get into meaningful conversations using the available data. Thus, agents can render support services in a much better way which could further help to improve conversions. Here are a few reasons to use Salesforce live messages for customer support. Why Should you Use Salesforce Live Messages for Customer Support Improved Support Services The best and most important reason to choose live messaging Salesforce is instant responsiveness. The more customers have to wait to get a response from a brand or an organization, the more it affects their satisfaction rating.  So, Salesforce live messages are the best tools that help respond immediately and resolve incoming inqu