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Real Examples of How Salesforce and WhatsApp Integration Enhance Business

Salesforce WhatsApp Integration Salesforce WhatsApp Integration: Real-World Case Studies In today's fast-paced digital world, businesses need to stay connected with their customers in a way that feels personal and immediate. One powerful tool for achieving this is Salesforce WhatsApp integration . This integration allows businesses to communicate directly with customers via WhatsApp while utilizing the powerful features of Salesforce to manage and track interactions. Let's explore real-world case studies that show how Salesforce Message and WhatsApp integration Salesforce are driving Salesforce digital engagement success. Case Study 1: Boosting Customer Support Efficiency A retail company struggled with long wait times and delayed responses in their customer support. After integrating WhatsApp with Salesforce, they could engage with customers in real ...
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Things to Know about Salesforce Bulk Texting and Governor Limits

 Salesforce bulk texting is one of the most important message-sending routines that let employees shed off a lot of workloads while communicating with audiences at scale. When an organization intends to convey information at scale, educate customers, send promotional messages, etc., bulk SMS texting provides the fastest and most convenient channel to achieve the desired goal effectively. So, comprehensive knowledge of bulk SMS service Salesforce can help users make the best out of bulk texting. Here's everything you should know.

What is Salesforce Bulk Texting?

Salesforce bulk texting is all about sending the same message from Salesforce to a large group of audiences in one go. Thus, with the help of Salesforce bulk texting, users can easily cut back on repetitive work of sending the text in small batches and reduce their call interactions to convey a simple message.

Does Salesforce Support Bulk SMS texting?

No, Salesforce doesn't provide any default functionality to send or receive messages. But still, users can perform bulk SMS texting by installing a full-fledged texting app with a rating somewhere close to 5 stars. 

Different Ways to Use Bulk SMS Service Salesforce

Bulk SMS Texting from ListViews

ListViews are the customizable lists that users can create by applying various filters and logic to segment customers based on their requirements. Further, users can use these ListViews to send messages in bulk.

Governor Limit

Using listViews, users can send messages to only upto 200 Salesforce records in one go. So, if users want to target a small chunk of audiences, bulk messaging from ListViews is the best option to pick.


Salesforce Bulk Texting from Campaigns

Bulk messaging from campaigns is a capability that lets users use their existing Salesforce campaigns to send bulk messages. Users can add new members to the existing campaigns or create a new one to send bulk messages. This way, they can reduce their effort and perform Salesforce bulk texting from Salesforce campaigns.


Governor Limit

Using Campaigns, users can send messages to upto 50 k records in one go. So, if the user's audience count is in thousands, they can count on bulk texting from Campaigns.


Salesforce Bulk Texting from Reports

This is the most interesting feature for bulk messaging. But only a few SMS app provides this capability. For example, the 360 SMS app is also one such app that supports bulk messaging from reports. Bulk messaging from reports lets users send messages to millions in one go without any governor limit on audience size. Thus, users can target millions of prospects without any repetitive work.

Governor Limit

Users can send messages to upto 49 million records in one fell swoop.

Conclusion

Salesforce bulk texting without a governor limit provides the best way for quick, scalable, and convenient SMS marketing. The best part is bulk messaging enables users to connect with numerous prospects and customers simultaneously, which is not feasible with call interactions. Besides, automated bulk messages help team members to send time-sensitive messages automatically and get into meaningful conversations without manual intervention in text operations.

 

 

 

 

 

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