According to a study, 62% of customers return to a website that offers support through live messages. The given statistic shows how impactful live messaging is. But it can be even more powerful when used in combination with Salesforce. Salesforce live messages help agents use a consolidated view of the customer's data and get into meaningful conversations using the available data. Thus, agents can render support services in a much better way which could further help to improve conversions. Here are a few reasons to use Salesforce live messages for customer support. Why Should you Use Salesforce Live Messages for Customer Support Improved Support Services The best and most important reason to choose live messaging Salesforce is instant responsiveness. The more customers have to wait to get a response from a brand or an organization, the more it affects their satisfaction rating. So, Salesforce live messages are the best tools that help respond immediately and resolve incoming inqu
360 SMS is a one-stop text messaging solution for Salesforce. The app empowers users to communicate effectively with customers and business partners, allows marketers and sales users to batch text and enables administrators to automate triggered text messages and even automate the responses. https://360smsapp.com