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Showing posts with the label CTI Salesforce in India

How to Run Salesforce Drip Campaigns in 360 SMS?

In business, users follow different approaches to cater to the requirements of unique use cases. This includes different texting routines too. Sometimes, users converse one-on-one to resolve customers' queries faster, and sometimes they schedule messages to cut back on manual intervention. Thus, users need robust and reliable Salesforce texting solutions with advanced features to accelerate their text operations and minimize time consumption and investment. This is something 360 SMS is always good at. Salesforce Drip Campaigns is a must-have messaging capability every business needs for quick and convenient automated messaging. And understanding the worth of Drip campaigns in business 360 SMS provides the most advanced and easily configurable drip campaigns. How to Run Drip Campaigns with the 360 SMS app? SMS drip campaigns allow you to schedule a series of text messages at different intervals depending on your requirement. You can even take action depending on the drip campaign r

How CTI Salesforce in India helps Agents and Customers

Salesforce has already made the lives of business owners easy by providing them with the best tool to manage customer relationships and improve their business operations. On top of it, the integration of CTI Salesforce in India has provided an additional advantage to agents, employees, and businesses by empowering them to handle call operations in the best possible way. So, with the help of Salesforce CTI integration, business firms can easily strengthen their multiple channel communications and use calls and texts together for better customer handing over calls.   How CTI Salesforce in India helping Agents Improve Employees Productivity Without Salesforce telephony integration , agents have to deal with a lot of manual work. This includes manual number dialing, logging calls, and adding information into the system collected over calls.  As a result, the overall productivity of the agents is hampered. CTI Salesforce in India helps agents be more efficient at work as it allows them to a