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Salesforce has already made the lives of business owners easy by providing them with the best tool to manage customer relationships and improve their business operations. On top of it, the integration of CTI Salesforce in India has provided an additional advantage to agents, employees, and businesses by empowering them to handle call operations in the best possible way. So, with the help of Salesforce CTI integration, business firms can easily strengthen their multiple channel communications and use calls and texts together for better customer handing over calls.   How CTI Salesforce in India helping Agents Improve Employees Productivity Without Salesforce telephony integration , agents have to deal with a lot of manual work. This includes manual number dialing, logging calls, and adding information into the system collected over calls.  As a result, the overall productivity of the agents is hampered. CTI Salesforce in India helps agents be more efficient at work as it al...

Customer support of every brand plays a vital role in making or breaking the business reputation. Unsatisfactory customer support services leave a bad aftertaste, and customer remembers it for a long time. This not only hampers customer loyalty but affects the customer acquisition rate as existing customers are less likely to recommend a brand to others. So, every possible effort needs to be made by organizations when it comes to customer support, and brand reputation is at stake. CTI integration Salesforce is a vital aspect that can help you take customer services to the next level. What is CTI Integration Salesforce? CTI is a process that allows you to connect an organization's computer systems with the traditional phones of the company. Thus, you can access and control the capabilities of a phone through a computer.  This helps to improve cal interaction to a great extent which further helps to improve customer support services. Salesforce telephony integration is a process of...