360 SMS APP

You might agree with the fact that providing a consistent experience across all the communication channels is a challenging task.  Different people use different channels to reach out to a brand.  Thus, businesses should be equipped with the right solution in place to serve customers better irrespective of the communication channel used by customers.  The idea is to increase customer satisfaction and streamline communications across multiple digital channels.  This is where Digital Engagement on Steroids (DEOS) comes into play.  What is Salesforce Digital Engagement?  Salesforce Digital Engagement is a Salesforce solution that allows users to switch between multiple interaction channels without hampering a positive experience.  Thus, users can engage with customers through different messaging channels, be it WhatsApp, Facebook Messenger, SMS, or Webchat.  What you Get with Salesforce Digital Engagement  Digital Engagement is an add-on product that costs $75 per user per month.  Each us