Salesforce digital engagement is transforming the ways organizations interact with each other in real-time on mobile channels of personal preference. As the need to send dedicated and time-sensitive messages continues to increase, SMS and WhatsApp are some of the most feasible channels of scalable digital engagement. The level of digital involvement in Salesforce relying on SMS and WhatsApp communication has become a strategic feat that businesses cannot afford to ignore anymore. This blog is about the three advanced practices that can enable organizations to incorporate messaging into organizational objectives with the use of Salesforce, considering the 360 SMS App and other interest-ready solutions. 1. Smartphone SMS: Real-Time, Personalized Contextual Chat Although SMS can be considered as a one-way notification channel, in practice, it is developed to match CRM smartness in a real-time horizon. Salesforce Digital engagement SMS is a way to make better sales. In this method,...
Different methods provide different capabilities for managing WhatsApp operations. Sometimes it could limit your capacities while performing WhatsApp operations. Sometimes you get much more advanced features with WhatsApp integration in Salesforce that helps you take your business communication to the next level. Say, if you choose WhatsApp API integration , you get limited capabilities for messaging. It requires additional development, time, and resources if you need something out-of-the-box to manage specific business requirements. And in case you choose a third-party app from the AppExchange, you can expect different types of inbuilt capabilities to improve WhatsApp business communications. Here are some must-have capabilities you should consider before looking for an app on AppExchange for WhatsApp and Salesforce integration. This will help you be clear about what is necessary to succeed on the WhatsApp platform. Essential Features you Should get with WhatsApp and Salesforce Integr...