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Top 3 Salesforce Digital Engagement Strategies with SMS and WhatsApp for Scalable Customer Interactions

  Salesforce digital engagement is transforming the ways organizations interact with each other in real-time on mobile channels of personal preference. As the need to send dedicated and time-sensitive messages continues to increase, SMS and WhatsApp are some of the most feasible channels of scalable digital engagement. The level of digital involvement in Salesforce relying on SMS and WhatsApp communication has become a strategic feat that businesses cannot afford to ignore anymore. This blog is about the three advanced practices that can enable organizations to incorporate messaging into organizational objectives with the use of Salesforce, considering the 360 SMS App and other interest-ready solutions. 1. Smartphone SMS: Real-Time, Personalized Contextual Chat Although SMS can be considered as a one-way notification channel, in practice, it is developed to match CRM smartness in a real-time horizon. Salesforce Digital engagement SMS is a way to make better sales. In this method,...
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Top 4 Facebook Marketing Trends for Businesses in 2022

 


Things change with changing times. In the same way, business processes keep evolving to provide quality services and experiences to their customers. Thus, it becomes essential for businesses to keep up with the latest trend in the market to gain a competitive edge over other competitors. 


Practicing old-school ways of marketing and selling in business can outcompete you as outdated methods keep losing their impact and can disinterest your audiences. 


These days, almost every Salesforce user is incorporating the Salesforce FB messenger app to strengthen their brand presence on social media, but that's not enough. 


It's crucial to keep up with the latest Facebook trends to make the most of this platform. So, here we go. 

Facebook Reels for Visual Appeal

The time is gone when brands had to count on television advertisements for video content. 


Now, the time has changed, and brands have several options available to showcase their brand content in video form. This includes Facebook reels, Instagram reels, WhatsApp videos, etc. 


Facebook reels are becoming increasingly popular, and as Facebook reels are available in 150 countries, businesses have started using them to their advantage for more exposure. 


So, by incorporating this form of video content, brands can capture the immediate attention of audiences and showcase their business offerings more innovatively, keeping up with the latest trends.


Facebook Messenger for Quick Communication

Apart from brand promotions, Facebook has become an important channel for brand interactions. 


So, it is crucial to be available on Salesforce Facebook Messenger to address incoming Facebook inquiries. These days, no potential customer loves to access your business offerings on Facebook and then contact you over email. 


Instead, they prefer to communicate using the same platform using a direct message. So, you should be able to keep up with direct incoming messages. Else, their messages might get lost or ignored.


Live Shopping for More Interactive Experience 

Live shopping is on the rise and has become the latest trend businesses are using for a more interactive experience with their audiences. 


The ability to go live on Facebook has made it feasible for the business to showcase their business offerings and answer customers' questions and queries right away verbally. 


This way, people can shop in real-time by placing orders. With a Salesforce FB messenger app, you can also answer inquiries through one-on-one conversation.

Facebook Chatbots for Personal Assistance

In a fast-moving world, people do not like to wait and look forward to instant fixes to their problems. 

Thus, brands are heading to Facebook chatbots to deliver quality experiences by meeting the expectation of modern consumers. Facebook Chatbots are turning out to be an effective tool to assist customers while shopping. 


In addition to answering customers' questions, bots also help with sales by understanding customer requirements and making relevant suggestions.

Conclusion

Being the world's top social media platform, Facebook owns a massive user base. Thus, it has become easier for brands to find relevant audiences and interact with them, integrating a Salesforce FB messenger app. 


Leveraging its wide range of features, brands can track users' behavior, segment them, personalize communications, and create a seamless brand experience for their audiences. 


With all social media tools and capabilities, it has become easier for brands to revamp their marketing strategies and deliver a positive brand experience for improved returns.
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